Shipping

For parts ordered from the Control Connections Australia website which do not require customisation, please allow between 3-4 days for your order to arrive. Customised products may require longer if products are not in stock. If more than 5 days have passed please contact us to review the status of your order. Refunds will be handled through email if necessary.

More info needed. Same day delivery? Courier service or national mail. Where? Prices?

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Various types of delivery sources will be utilised depending on the customers requirements and point of delivery. Prices for delivery will vary depending on information provided, alternatively customers can provide details of their own carriers, service type and their own account numbers.

All shipments are made FOB at CONTROL CONNECTIONS and SPEEDSCREEN premises or such other place as CONTROL CONNECTIONS and SPEEDSCREEN may approve. Full risk of loss (including transportation delays and losses) shall pass to the customer upon delivery of the products at the FOB point. Shipments will be made according to CONTROL CONNECTIONS and SPEEDSCREEN’s best judgement unless the Customer gives CONTROL CONNECTIONS and SPEEDSCREEN prior written notice of the method by which the Products are to be shipped. Any payment of freight by CONTROL CONNECTIONS and SPEEDSCREEN will not prejudice the conditions set out above.

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Returns

Acceptance of returned Products is at the absolute discretion of CONTROL CONNECTIONS and in any event:

All returned Products must be freight pre-paid and advised to CONTROL CONNECTIONS prior to return.

Products being returned for credit must be on CONTROL CONNECTIONS normal stocking list. Special “Buy-in’ or manufactured products will NOT be accepted for credit.

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Where Products returned are in their original condition, a 15% (Up to a Maximum of??) handling and restocking charge will be incurred with a minimum of $15.00.

Invoice number and/or delivery docket numbers must be quoted when returning Products

Our returns policy lasts for 7 days. If 8 days or more have passed since your order was received, Control Connections Australia are unable to offer you a refund or exchange.

Claims for shortages/defects will not be recognised unless advised to CONTROL CONNECTIONS within 7 days of delivery.

If the Customer does not give notice within time, the Customer waives and relinquishes all and any claims and causes of action it has or may have had against CONTROL CONNECTIONS in respect of those Products.

To be eligible for a return, your item must be unused and in the same condition that you received it. Although Control Connections Australia uses only the most reputable manufacturers and suppliers, there is a very small chance that faulty products might be sent without our prior knowledge. In these cases, please contact us as soon as possible and we will do everything we can to rectify the situation as quickly as possible.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 10 days after delivery is not eligible for refund.

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Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund in this same email. Sometimes additional questions may need to be answered.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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If your refund is approved, the sum (minus delivery) will be processed, and credit automatically applied to your credit card or original method of payment, within a few days.

If you haven’t received a refund within the fortnight, first check your bank account again before contacting your credit card company or bank, as it may take some time before your refund is officially processed.

If you’ve done this and have still not received your refund, please contact us

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Exchanges

Control Connections Australia will only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to the following address:

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BRISBANE – Head Office

129 Rainbow St, SANDGATE QLD 4017

SYDNEY:

2/84 Old Pittwater Rd, Brookvale NSW 2100

salesccsyd@controlconnections.com.au

02 9907 1486

+61 0499 147 620

MELBOURNE – Speed Screen

17 The Crossway Campbellfield Vic 3061

+61 (3) 9357 6603

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Personal Properties & Securities ACT 2009 (PPSA)

In this clause financing statement, financing change statement, security agreement, and security interest has the meaning given to it by the PPSA.

Upon assenting to these terms and conditions in writing the Customer acknowledges and agrees that these terms and conditions constitute a security agreement for the purposes of the PPSA and creates a security interest in all Goods that have previously been supplied and that will be supplied in the future by CONTROL CONNECTIONS to the Customer.

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The Customer undertakes to:

  • promptly sign any further documents and/or provide any further information (such information to be complete, accurate and up-to-date in all respects) which CONTROL CONNECTIONS may reasonably require to;
  • register a financing statement or financing change statement in relation to a security interest on the Personal Property Securities Register;
  • register any other document required to be registered by the PPSA; or

correct a defect in a statement referred to in clause 7.3(a)(i) or 7.3(a)(ii);

  • indemnify, and upon demand reimburse, CONTROL CONNECTIONS for all expenses incurred in registering a financing statement or financing change statement on the Personal Property Securities Register established by the PPSA or releasing any Goods charged thereby;
  • not register a financing change statement in respect of a security interest without the prior written consent of CONTROL CONNECTIONS;
  • not register, or permit to be registered, a financing statement or a financing change statement in relation to the Goods in favour of a third party without the prior written consent of CONTROL CONNECTIONS
  • immediately advise CONTROL CONNECTIONS of any material change in its business practices of selling the Goods which would result in a change in the nature of proceeds derived from such sales.

 

CONTROL CONNECTIONS and the Customer agree that sections 96, 115 and 125 of the PPSA do not apply to the security agreement created by these terms and conditions.

The Customer waives their rights to receive notices under sections 95, 118, 121(4), 130, 132(3)(d) and 132(4) of the PPSA. The Customer waives their rights as a grantor and/or a debtor under sections 142 and 143 of the PPSA.

Unless otherwise agreed to in writing by CONTROL CONNECTIONS, the Customer waives their right to receive a verification statement in accordance with section 157 of the PPSA.

The Customer must unconditionally ratify any actions taken by CONTROL CONNECTIONS under clauses 7.3 to 7.5.

Subject to any express provisions to the contrary nothing in these terms and conditions is intended to have the effect of contracting out of any of the provisions of the PPSA.

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General

Any terms and conditions on a Customer’s order which are inconsistent with or additional to the terms and conditions hereof shall not be binding on CONTROL CONNECTIONS. All such terms and conditions are hereby expressly rejected. No waiver, alteration or modification of any CONTROL CONNECTIONS terms and conditions shall be binding on CONTROL CONNECTIONS unless made in writing and agreed to by a duly authorised official of CONTROL CONNECTIONS.

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Any order placed or made by the Customer for the purchase of Products shall be irrevocable and constitute an unqualified acceptance by the Customer of these conditions. Any time or date named or accepted by Company for delivery of the Products is an estimate only and does not constitute a condition of the contract or warranty.

CONTROL CONNNECTIONS delay or failure to exercise any right, power or privilege will not operate as a waiver of any such right, power or privilege.

These conditions will be governed with the law in force in the State of Queensland and any applicable Federal Legislation and the parties hereby submit to the non-exclusive jurisdiction of the Courts of Queensland and to any Federal Courts.

If any terms in these conditions shall for any reason be declared or become unenforceable, invalid or illegal for any reason, the other terms and provisions of these conditions shall remain in full force and effect as if these conditions never included the unenforceable, invalid or illegal terms.

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Please fill in our Quote Request Form below and we'll get back to you.